Cookie Policy for Cura

1. About this cookie policy

This cookie policy explains how Cura uses cookies and similar technologies when you visit our websites or use our online services. It is written for international patients and other visitors who use Cura to learn about medical tourism, health tourism and coordinated care abroad.

This policy applies when Cura provides online information and coordination services for care in Turkey, Iran and any other country we may support in the future. It should be read together with our Privacy Policy and Terms of Use.

2. Who we are

Cura is an information and coordination platform that helps international patients connect with independent clinics, hospitals and partners abroad. Cura is not a clinic, hospital or medical provider. We do not make clinical decisions and we do not replace the relationship between you and your treating clinician.

When this policy refers to "Cura", "we" or "our", it means the company that operates the Cura platform and is responsible for cookies on our sites.

3. What cookies are

Cookies are small text files that websites place on your computer, phone or other device when you visit. They help a site work properly, remember your choices and understand how people use the service.

Similar technologies can include local storage, pixels, tags and scripts. In this policy, we use the word "cookies" for all of these technologies to keep the explanation simple.

4. Types of cookies we use

Cura uses first party cookies that we control and third party cookies that are set by other companies. We group the cookies we use into the categories below.

• Strictly necessary cookies are needed for the site to work. For example, they may keep you logged in, protect your session or remember your cookie choices. You cannot turn off these cookies in our systems because the site would not function correctly without them.
• Preference cookies remember choices such as your language, region or previously viewed pages so your experience can be more relevant.
• Analytics and performance cookies help us understand how visitors use our site. For example, they may show which pages people visit, how long they stay or whether they see error messages. This information helps us improve our services and keep them stable.
• Advertising and social media cookies may be used to show more relevant information about Cura on other websites or social platforms and to measure the effectiveness of our information campaigns. They may also support features such as share buttons or embedded content.

We do not use cookies to make automated clinical decisions about you. We also do not use cookies to store full medical records.

5. What data cookies collect

The data collected by cookies depends on the cookie type and your settings. It may include:

• Technical details about your device and browser, such as type, version and basic configuration
• Approximate location based on your IP address
• Pages you visit on our site and how you move between them
• The time and date of your visits and how long you stay on each page
• Links you click and forms you start or submit
• Your selected language and cookie preferences

When you use Cura to discuss care options, you may also choose to send health related information through forms, chat or files. We treat those details as sensitive personal data in line with our privacy practices and applicable law. Cookies themselves are not used to read or store full medical documents.

6. Legal basis and local rules

Our use of cookies follows applicable data protection and electronic communications rules in the countries where we operate, including Turkey and Iran. In simple terms, we rely on:

• The need to provide a secure and reliable online service when we use strictly necessary cookies
• Your consent where local law requires it for preference, analytics or advertising cookies
• Our legitimate interests in improving our platform and communicating with potential patients, as long as these interests are balanced with your rights

If the law in your country gives you stronger mandatory rights, those rights continue to apply. Nothing in this policy is intended to limit such rights.

7. How we obtain and manage your consent

When you first visit our site from many countries, you may see a cookie banner or notice. This banner explains that we use cookies and gives you a way to accept or manage non essential cookies.

Where required, you can choose to:

• Accept all cookies, while strictly necessary cookies remain active in all cases
• Reject or disable certain categories, such as analytics or advertising cookies
• Change your mind later by using cookie settings if available or by adjusting your browser settings

Your choices may apply only to the browser and device you are using. If you delete cookies or use a different device, you may need to set your preferences again.

8. How you can control cookies

You have several options to control or limit how cookies are used on your device.

• Use settings on our site if a cookie banner or preference center is available.
• Change your browser settings so it blocks or deletes cookies. Each browser is different, so you should visit its help pages to see how to manage cookies.
• Use tools provided by some third parties to opt out of their cookies where available.

Please remember that some parts of the site may not work correctly if you block certain cookies. For example, you might not be able to log in or save your inquiry.

9. Third party cookies and services

Some cookies on our site are placed by third parties. These may include providers of:

• Analytics and measurement services
• Online advertising and social media platforms
• Customer support tools such as live chat or secure messaging
• Security and performance tools that help keep the site stable and safe

These third parties may treat the cookie data they collect as their own data controller in line with their privacy policies. We do not control how they use data outside our instructions when they act on their own behalf.

We encourage you to review the privacy and cookie information available on the websites of any third party services you use through our platform.

10. International transfers of cookie related data

Because Cura connects international patients with clinics and partners abroad, cookie related data may be processed in several countries. This can include Turkey and Iran, where many clinics are based, and other countries where our technical service providers operate data centers or support teams.

We select service providers that commit to protecting personal data through contracts, security measures and recognised data protection principles. However, the laws of some countries where data is processed may be different from the laws in your home country.

11. How long cookies stay on your device

Some cookies last only while your browser is open. These are called session cookies and they disappear when you close your browser.

Other cookies stay on your device for a longer time or until you delete them. These are called persistent cookies. The exact time can vary from a few minutes to several months depending on the purpose of the cookie and your settings.

We try to set reasonable retention periods that match the purpose of each cookie. For example, we may keep analytics cookies for a period that helps us understand trends over time, but not longer than necessary for that purpose.

12. Children and cookies

Our services are aimed mainly at adults who are planning their own medical travel or adults who are helping a family member. We do not knowingly use cookies to profile children or to target advertising at children.

If you are under the minimum age to consent to online services in your country, you should ask a parent or legal guardian to use Cura on your behalf. If you are a parent or guardian and believe that your child has used Cura without your consent and that we have placed cookies or collected personal data about them, please contact us so we can review and respond.

13. Your responsibilities

You are responsible for keeping any device you use to access Cura appropriately secured and for managing cookie settings in a way that matches your preferences. If you share a device with others, they may be able to see information related to your use of our site. You should consider this before using shared or public devices for sensitive medical or travel questions.

14. Updates to this cookie policy

We may update this cookie policy from time to time, for example when we add new services or when laws and guidance change in Turkey, Iran or other relevant countries. When we make significant changes, we will update the date of the policy and may show a notice on our site.

We encourage you to review this page regularly so you stay informed about how we use cookies and how you can control them.

15. Contact us

If you have questions about this cookie policy or about how Cura uses cookies, you can contact us using the details below.

• Email: [email protected]
• Online form: Use the form on our Contact us page
• Postal address: The postal address listed on our Contact us page

Please remember that this policy does not give personal legal advice. If you need advice about your rights under data protection or consumer law, you should consult a qualified professional or your local authority.